For account admins, it is possible to change/update the username of the members in the portal. Usernames are how interactions within Clinked are tracked. Given our extensive audit functionality, the traceability of a user name is paramount and therefore a concrete component of the system.
We recognise that there may be a need to change the username from time to time. As such, we are providing a process for the Account Administrator and the member to take to accomplish changing the user name.
Step 1. Navigate to the Members area
Navigate to the Account Members area and find the member you'd like to adjust the user name for. Click into the Member's profile and change the current name of the member by clicking on the pen icon on the right side.
Step 2. Edit the Member Details
Once the pen icon is clicked, a pop-up window will appear on the screen for the account admin to change the member’s details. Name, e-mail, language, time format and such can be changed here.
After changing the member’s name, click on “Update.
The member’s name is going to be changed accordingly after clicking on “Update”.
If you need any extra help, you can check our articles and also you can contact to us here: support@clinked.com