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      Custom Email Domain

       

      Our Premium and Enterprise packages allow for the customisation of your email notifications to show your company's email domain. 

      To make your portal truly white label you have the ability to send emails from your own email address.

      As standard, all email notifications that come from Clinked use the email address members@clinked.com email address. 

      Clinked offers two different ways to setup your Custom Email Domain:

      Please note that you are only allowed to use one method.

      How to setup Custom Email Domain with DNS Configuration?

      This is using third-party software such as GoDaddy and Wix. 

      Step 1

      1. Navigate to the Account Settings.
      2. A left-hand menu will appear and please click on the item called ‘Custom Domain’. Then select ‘custom email domain’.
      3. Slide across the button to turn the feature on.
      4. A form will appear below.
      5. Choose 'DNS Configuration' from the tabs in this section

       

      Step 2

      Include the email that you are looking to have as the portal's notifications. Then 'Submit for verification'

      Step 3

      You will be asked to verify this information, at which point you log into your DNS Third-party software.

      The type is always CNAME.

      The host will differ based on the Custom Domain that you have.

      The Value is always the same, please make sure there are three records, representing the follow information:

      • u23966203.wl204.sendgrid.net
      • s2.domainkey.u23966203.wl204.sendgrid.net
      • s1.domainkey.u23966203.wl204.sendgrid.net

      Step 4

      Go back to the portal and 'verify' this information.

      If all is successful, a message will display saying the email is verified.

       

       

      How to setup Custom Email Domain with SendGrid?

      SendGrid is now supported by Clinked, this option requires you to have a SendGrid Account.

      Step 1

      Set up/login to your SendGrid Account.  (Our clinked team cannot help you with this step, please refer to their support page for help)

      Step 2

      1. Navigate to the Account Settings.
      2. A left-hand menu will appear and please click on the item called ‘Custom Domain’. Then select ‘custom email domain’.
      3. Slide across the button to turn the feature on.
      4. A form will appear below.
      5. Choose 'SendGrid' from the tabs in this section

      This is the information our platform requires:

       

      Step 3

      Insert the information requested.

      This includes the API key from SendGrid, the email address that you would like portal notifications to come from.

       

      Step 4

      Click 'update' and you're set!