SET UP & MANAGING
      Back to home
      1. Help Center
      2. SET UP & MANAGING

      Notifications

      In Clinked, you can receive notifications via email, portal and mobile. The notifications you will receive will depend on both group notification settings set by an administrator and your personal settings.

      Notifications alert group members of changes or updates on the content they’re involved in. Clinked provides each member notifications of activity for the group(s) they are a member of.

      This article will explain;


       

      Group settings for notifications 

      To view and change the notification settings for a group, follow the steps below:

      1. Click the cog icon on the right hand side of a group navigation bar to access to group settings
      2. Select “Notifications” on the settings menu

      On this view you will be able to alter 4 different notification settings for the group. 

      • Notifications on content Client/Group members follow: This includes content Client/Group members have created, contributed or explicitly followed. All activity, such as comments or updates on this content will be included in the notification.
      • Notifications on new or updated content: Client/Group members will be notified when content is updated or new content is created.
      • Notifications on overdue tasks: Client/Group members will be notified when there are at least two overdue tasks.

      You can choose the frequency of these notifications from the dropdown menu on the right side of each option. Available frequency settings are:

      • Immediately
      • Daily
      • Weekly
      • Never

      Additionally you can choose to show or hide the comments in notification emails.

      Please note that notifications for tasks, events, or @ mentions cannot be turned off.

      These settings are only available to the group’s administrators and account administrators.

      Personal settings for notifications

      As a member of the portal, you are able to change your personal notification settings. These preferences apply only to your profile and do not affect any other notification settings.

      In order to change your personal notification settings, please follow the steps below:

      1. Click to your profile area on the right side of the top navigation bar
      2. Select “Edit profile” from the dropdown menu to access your profile settings
      3. Select “Notifications” from the profile settings menu

      On this view you will be able to alter 4 different notification settings for your profile. 

      • Notifications that mention my name: Notifications that involve mentioning your name will be delivered immediately. In this way you can engage with other users more quickly. This setting cannot be changed.
      • Notifications on content I follow: This includes content you have created, contributed or explicitly followed. All activity — comments or updates — on this content will be included in the e-mail.
      • Notifications on overdue tasks: You will be notified when there are any overdue tasks assigned to you.
      • Notifications on activity: You will be notified when Client/Group members share new information in Client/Group activity feed (if activity feed widget is available on the group).

      You can choose the frequency of these notifications from the dropdown menu on the right side of each option. Available frequency settings are:

      • Immediately
      • Daily
      • Weekly
      • Never

      Personal notification settings per group

      Additionally, members are also available to change the individual notification settings per specific group. This way, you will be able to filter out any unwanted notifications while also getting notified for the activity in a specific group.

      The individual notification settings for each group apply only for your profile and do not affect other members in those groups. These personal preferences also overrule the group notification settings. For instance, if the notification settings for a group are set to be sent immediately by default and if you change your preferences to daily, you will get notified once a day instead of immediately.

      To change the notification settings per each group please follow these steps:

      1. Navigate to the personal notification settings as described in the previous section above
      2. Scroll down to see the available groups
      3. Alternatively, click the “Select Client/Group” button to see available groups
      4. Alter your personal preferences

      Content following 

      Following a content makes sure to receive notifications even if you do not directly interact with it. Any group member can choose to follow or unfollow content. When a content is followed, the member will get notifications of that content.

      A content created by a member is automatically followed by them. Welcome Notes in groups are a special type of content that is automatically followed by all members of the group. If the Welcome Note is available on a group, members will receive notification for any updates. 

      To follow/unfollow a content, click the three dotted icon on it to access the dropdown options menu and simply select the “Follow/Unfollow” option.

       

      Hope this helps you understand how notifications work in Clinked. Here is a linked to related topics you may find useful: