---
title: Why can't my clients download their documents?
description: If your client previously had the ability to download documents but is now facing issues, it is highly probable that revisions have been implemented to our user permissions framework. This adjustment
---

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# Why can't my clients download their documents?

If your client previously had the ability to download documents but is now facing issues, it is highly probable that revisions have been implemented to our user permissions framework. This adjustment empowers group administrators to opt for an updated file permissions configuration for their members, offering choices like View, Download & Share.

 

<iframe src="https://player.vimeo.com/video/788362368?h=a026d8052c&amp;badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479" frameborder="0" allow="autoplay; fullscreen; picture-in-picture" style="position:absolute;top:0;left:0;width:100%;height:100%;" title="Permissions for folders and files"></iframe>

- **View** - which means that the group members can only view the file.
- **View, Download and Share** - which means that the group members can view, download or share the file with an external individual.
- **View and Edit** - which means that the group members can do all of the above plus edit/upload a new version of the file.
- **View, Edit and Delete** - which means that the group members can do all of the above, plus delete the file.
- **Administer** - which means that the group members have the same rights as the account administrator for the file.

 

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXcWRz8ihU4FB59j3H--K9q-0hUpf81HGoL0lAS2627H696iGUi0gG-cq9ob-9-N0bpoxqyJ5eb5utdBtdDokQlXd-cEYU4T32gXV1p3GNlSFWSWV1Y4cD1cSArxNupyqWz3eMFm8RvWprDMkCkGorguwQ?key=zYdYDEFD4cDOYd0tHNmFXA)

Please visit our article on permissions for further details on options. 

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